Refund Policy

Last updated: January 2026

Thank you for shopping with CLEANGOODUHOME . We want you to be satisfied with your purchase. Please review our Refund Policy below.

Returns Eligibility

You may request a return within 30 days of receiving your order.
Items must be unused, unworn, and in the original packaging.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are non-refundable:

Gift cards
Final sale or clearance items
Items damaged due to misuse, negligence, or normal wear and tear

Return Process

To start a return:

Contact us at contact@cguhome.com within 30 days of delivery.
Provide your order number and reason for return.
Once approved, return instructions will be sent to you.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable.
We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received a refund:

Check your bank or payment account
Contact your payment provider
Then contact us at contact@cguhome.com

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Contact Information

If you have any questions about this Refund Policy, please contact us:

Store Name: CLEANGOODUHOME
Address: 13273 WHITE MARSH LN 314
FORT MYERS, FL 33912, United States
Email: contact@cguhome.com
Phone: +1 239-768-0399